Senior Manager, Content Strategy and Operations

Devoted Health

Senior Manager of Content Strategy at Devoted Health focusing on automating member engagement journeys. Leading cross-functional teams to innovate and execute omnichannel campaigns.

Posted 5/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Translate business goals into thoughtful campaigns.
Act as a "player-coach" who can lead strategy while executing high-priority deliverables.
Define and implement a "Lego-block" content strategy, building reusable components that can be deployed seamlessly across SMS, email, app, and portal notifications.
Serve as the power user of our customer engagement platform to orchestrate member journeys.
Partner with service designers to ensure their on-paper journey designs are sequenced, chained, monitored, and maintained across channels.
Act as the bridge between business needs and technical implementation, informing what the platform should do and how it should evolve.
Leverage AI tools to speed up and improve targeting, timing, personalization, content variations, and deployment.
Design workflows that allow our ops team to move faster and with higher quality, and set up our frontline teams for success.
Bring a quantitative lens to content performance. Monitor engagement metrics and use data to continuously optimize templates and messaging strategies.

Requirements

What you’ll need

6-8 years of experience in content operations, omnichannel and lifecycle marketing, or digital content strategy.
Demonstrated experience activating omnichannel journeys, content strategies, or engagement models in a launch or growth-stage environment.
Expert-level experience with marketing automation platforms (e.g., Braze, Iterable, HubSpot, Salesforce Marketing Cloud) and enterprise CMS tools (e.g., Contentful)
Demonstrated ability to build modular content frameworks and complex automated workflows.
Proven track record of taking high-level objectives and turning them into actionable project plans without significant hand-holding in a fast-paced, evolving environment.
Hands-on experience using generative AI tools to scale content production, localization, or personalization.
Strong analytical skills with the ability to use data to drive content decisions and operational improvements.
Exceptional communication skills and the ability to partner across service design, engineering, and operations teams.

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

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Hard Skills & Tools

content operationsomnichannel marketinglifecycle marketingdigital content strategymarketing automationmodular content frameworksautomated workflowsdata analysisgenerative AI toolsengagement metrics

Soft Skills

leadershipcommunicationcollaborationanalytical skillsproject managementstrategic thinkingproblem-solvingadaptabilitycreativityattention to detail