Director of Provider Services – Operational Transformation

Devoted Health

Director of Provider Services at Devoted Health leading operational transformation for provider support functions. Evolving to a technology-enabled service engine for better provider experience.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $137,000 - $247,000 per yearWebsite

About the role

Key responsibilities & impact

Ownership of Devoted’s Provider Services function, including service levels, quality, provider experience, operational performance, compliance, and cost
Leading a large-scale provider support organization, including offshore and vendor-supported operations
Running the current machine while designing, implementing, and owning the future-state machine
Defining and executing the roadmap for modernizing Provider Services through voice AI, advanced dialer, digital channels, workflow automation, and self-service
Establishing clear visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics
Building and operationalizing AI-enabled and human-in-the-loop workflows that improve quality, consistency, speed, and provider satisfaction
Managing the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes
Partnering cross-functionally with Network and other health plan operations teams to solve upstream drivers of provider issues and improve end-to-end provider experience
Leading through significant evolution while creating confidence, momentum, stability, and strong culture through change
Raising the talent bar across the organization by setting the pace and modeling high standards

Requirements

What you’ll need

At least 10 years of leadership experience with a track record of delivering measurable outcomes in complex operational environments
Outstanding operational rigor with the ability to deploy technology to solve complex business challenges
Proven experience driving end-to-end initiatives from strategy through execution that materially improve quality, service levels, cost, compliance, or operational efficiency
Strong systems thinking and product mindset, with experience owning roadmaps, KPIs, and cross-functional execution
Demonstrated ability to manage through metrics, establish ambitious targets, and drive teams to results with clear accountability
Exceptional attention to detail and precision, with a reputation for sweating the details and getting the hardest operational last mile right
Strong people leadership skills, with the ability to lead through managers, distributed teams, and external vendors
Excellent communication skills, with the ability to influence senior leaders and cross-functional partners
Clear evidence of urgency, resilience, and the ability to move quickly while maintaining high quality standards
Demonstrated ability to raise the talent bar and serve as a pace setter for teams and peers

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

voice AIadvanced dialerworkflow automationself-serviceKPI managementperformance metricsoperational performancecompliancecost managementprovider experience

Soft Skills

leadershipoperational rigorsystems thinkingattention to detailcommunicationinfluenceresiliencechange managementcross-functional collaborationtalent development