Pharmacy Guide, Bilingual – Spanish

Devoted Health

Pharmacy Guide connecting members to medication adherence programs through outreach and support. Aiming to improve healthcare experience for our members by providing crucial resources.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

About the role

Key responsibilities & impact

Conducting outreach via telephone and SMS to educate and inform members of available programs that support medication adherence
Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information
Scheduling medical appointments for high-risk members
Breaking down complex health care information so it is clear to our members
Documenting accurate information about member needs in our system

Requirements

What you’ll need

2+ years of experience in a high-volume customer-serving role
1+ years experience in healthcare setting highly preferred
Exceptional written and verbal communication skills
High comfort level navigating digital platforms and internal systems
Proactive approach to identifying issues and analyzing options
Strong organizational and time management skills
Ability to work a flexible schedule based on business needs
Fluency in both English and Spanish (in both written and oral communication)

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

exceptional written communicationexceptional verbal communicationproactive approachstrong organizational skillstime management skillsability to work flexible schedule