Telesales Supervisor
Devoted Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- Lead and develop a team of licensed telesales agents selling Medicare Advantage policies across multiple states.
- Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and uncompromising compliance.
- Achieve goals related to phone service levels, call quality, outbound contacts, sales, and appointments.
- Manage remote and onsite teams across multiple time zones (Eastern, Mountain, Pacific, and Hawaii).
- Identify training, tech, or process-related needs to improve the member and agent experience.
Requirements
- At least 2 years of supervisor/manager experience in a high-volume environment.
- At least 4 years of experience in a call center, telesales, or sales environment.
- Valid/current state health insurance license (or the ability to acquire one prior to your start date).
- Proven ability to manage the transition between the 'lock-in' season and high-pressure AEP/OEP cycles.
- Strong analytical skills; proficient with Excel/Google Sheets and able to use dashboards/KPIs to drive tangible improvements.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementtelesalescall center operationsanalytical skillsExcelGoogle SheetsKPI analysistraining developmentcompliance managementprocess improvement
Soft Skills
leadershipcommunicationteam managementproblem-solvingadaptabilitytime managementcoachingresilienceinterpersonal skillsorganizational skills
Certifications
state health insurance license