Bilingual Member Service Guide, Spanish
Devoted Health
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
Junior
About the role
- Be the primary support for members across inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video)
- Engage members with empathy and professionalism across calls and digital channels
- Build high-quality connections that create trust and empower members to take confident steps in their care
- Translate complex benefits and healthcare information into simple, clear terms
- Flex between inbound service, outbound engagement, and digital outreach as priorities evolve
- Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service
- Master multi-tasking skills: listen to members, talk and type simultaneously
- Work assigned 8.5 hour shifts within stated Call Center hours
- Must be hard wired via ethernet cable into your internet router
Requirements
- Minimum of 1 year of experience in a call center environment.
- Passion for serving others and improving the healthcare experience.
- Proven ability to build rapport, trust, and strong relationships.
- Adaptability and resilience to succeed in a fast-changing, dynamic environment.
- Enjoys learning and applying new skills, processes, and feedback in real time.
- Fluent in both English and Spanish (in both written and oral communication)