Devoted Health

Bilingual Financial Eligibility Specialist

Devoted Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $25 per hour

About the role

  • Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance).
  • Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed.
  • Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team.
  • Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs.
  • Collaborate with other teams to ensure comprehensive support for all member inquiries and needs.
  • Conduct follow-up communication with local organizations to ascertain ongoing support for members.
  • Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.

Requirements

  • Bilingual skills in English and Spanish proficiency OR in Haitian-Creole.
  • Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services.
  • Exceptional communication skills with a desire to help and exceed member expectations.
  • Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment.
  • Proven organizational skills with a high attention to detail.
  • Proficient in utilizing various technologies and tools to enhance service delivery.
  • A proactive and positive team player with a "can-do" attitude.
  • 3+ years in a customer or patient-serving role, with previous experience in social services or financial eligibility preferred.
Benefits
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MedicaidSNAPsocial servicesfinancial assistanceenrollment processpaperwork handlingoperational supportadministrative supportoutbound call supportinbound call support
Soft Skills
bilingual skillscommunication skillsorganizational skillsattention to detailability to juggle multiple prioritiesteam playerproactive attitudepositive attitudedesire to helpcustomer service