AI Transformation Lead
Devoted Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $200,000 per year
Job Level
About the role
- Lead the transformation of the Claims operational model into an AI-native ecosystem.
- Design, implement, and continuously optimize a hybrid operating model that blends AI agents and human operators.
- Partner with operational leaders to reimagine service delivery through AI-native design principles.
- Define orchestration models and accountability frameworks for hybrid human–AI work.
- Implement monitoring frameworks to track AI agent performance, data quality, cost, and drift.
- Collaborate with compliance and risk partners for safe AI use.
- Partner closely with Product, Engineering, and Data teams.
- Build programs to elevate AI fluency across the Claims organization.
- Lead pilots and structured experiments to test new agentic patterns and workflows.
- Define and track KPIs for human–AI collaboration.
Requirements
- Deep understanding of AI systems, automation platforms, and LLM-based agent orchestration frameworks with 1+ years of hands-on experience applying generative AI in real-world workflows, products, or operational use cases.
- Proficiency with data, analytics, and business intelligence platforms (e.g.,Snowflake or Looker).
- Background in technology, operations, or process re-engineering, ideally within a scaled service or technical environment.
- Excellent communication skills with the ability to influence across disciplines.
- Proven ability to build strong cross-functional relationships.
- Proven ability to leverage complex data sets to inform strategic initiatives, while articulating compelling, data-driven narratives that drive organizational vision.
- Bachelor’s degree required, or equivalent work experience.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI systemsautomation platformsLLM-based agent orchestration frameworksgenerative AIdata analyticsbusiness intelligenceKPI trackingmonitoring frameworksservice delivery designprocess re-engineering
Soft Skills
communication skillsinfluencecross-functional relationshipsdata-driven narrative articulationcollaboration