Member Service Guide, Bilingual – Spanish
Devoted Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $19 - $24 per hour
About the role
- Engage members with empathy and professionalism across inbound calls and digital channels, in English and Spanish.
- Build high-quality connections that create trust and empower members to take confident steps in their care.
- Translate complex benefits and healthcare information into simple, clear terms.
- Flex between inbound service, outbound engagement, and digital outreach as priorities evolve.
- Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.
- Master multi-tasking skills : you’ll be listening to members, talking and typing...all at the same time!
Requirements
- minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment
- Passion for serving others and improving the healthcare experience.
- Proven ability to build rapport, trust, and strong relationships.
- Adaptability and resilience to succeed in a fast-changing, dynamic environment.
- Enjoys learning and applying new skills, processes, and feedback in real time.
- Fluent in both English and Spanish (in both written and oral communication).
Benefits
- Competitive pay: $19-$24/hr
- paid training and continuous coaching to support growth in a meaningful career.
- Opportunities for bonuses, incentives, and advancement as Devoted continues to grow
- comprehensive benefits (medical, dental, vision, PTO, 401k).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyprofessionalismbuilding rapporttrust-buildingadaptabilityresiliencemulti-taskinglearningcommunication
Certifications
HIPAA compliance