Senior Manager, Clinical Operations
Devoted Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $160,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Drive operational results to achieve population quality outcomes (5-Star performance on related Medicare clinical Star measures) and to reduce the rate of avoidable acute hospitalizations for Devoted members.
- Owns a significant chunk of (and creation of) the clinical operational agenda for Specialty Care’s Heart and Kidney Center, including tracking performance and implementing solutions for improvement, identifying data integration needs, problem solving and solutioning of virtual care team efficiency, among others.
- Manage performance against operating KPIs and clinical and financial outcomes for Specialty Care programs that reduce total cost of care.
- Partner with clinical teams to design and implement clinical interventions, translating clinical goals into actionable operational strategies.
- Guide initiatives from pilot phase through full-scale implementation across our member population.
- Leverage data analysis tools to determine root cause barriers to major problems that drive clinical outcomes, ranging from operational considerations (i.e., outreach connection rates, encounter throughput, care team productivity) to clinical outcomes (i.e., total cost of care and clinical outcome measures).
- Own portfolio of high-value cross-disciplinary initiatives to advance programmatic efficiency/effectiveness, including close collaboration with product, engineering, data science, and member experience teams.
Requirements
- 4+ years of experience leading clinical operations with accountability for operational metrics as well as health outcome metrics
- Demonstrated ability to drive new initiatives and achieve direct business outcomes
- Strong analytical skills - you are confident making sense of operations through data, you can establish quantitative goals, and you can articulate a case from first principles
- Track record of success delivering results for complex, operational problems
- Past experience leading a team, project, or implementation towards challenging goals
- Proficiency with tools (examples: Excel, SQL, Tableau) and intrigued by learning new tools, such as configuration scripts for a web application
- Outstanding communication skills with the ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences
- A great team member with a can-do attitude
- A learning mindset; comfortable operating in a fast moving environment
- Proven leadership, agility, and collaboration skills
- Experience connecting the dots of U.S. healthcare, such as at a clinic/health program, and/or graduate-level degree (MBA, MPA, MPH)
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisoperational metricshealth outcome metricsquantitative goalsclinical interventionsproblem solvingproject managementperformance trackingKPI managementcost reduction strategies
Soft skills
analytical skillscommunication skillsteam collaborationleadershipagilityproblem-solvinglearning mindsetcan-do attitudeinitiativeadaptability
Certifications
MBAMPAMPH