Devoteam

Principal Consultant / Practice Lead – ServiceNow Customer Workflows, CSM, CRM

Devoteam

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • You develop our CSM/CRM strategy and actively grow this practice in the market
  • You identify and win new clients (pre-sales, proposals, pitches)
  • You advise decision-makers at C-level on digital service and CRM transformations
  • You lead complex implementation programs
  • You build and develop a team of consultants and architects
  • You own the pipeline, proposals, and business development
  • You act as a trusted advisor to clients and internal stakeholders

Requirements

  • Several years of experience (≥ 5 years) in a consulting or services environment
  • Deep expertise in CSM, CRM, or customer experience processes
  • Experience with ServiceNow or Salesforce implementations
  • Proven experience in pre-sales, proposal development, or business development
  • Leadership experience or responsibility for teams/streams
  • Confident interacting with management and C-level stakeholders
  • Excellent German and English language skills
Benefits
  • Nationwide remote work in Germany & flexible working hours
  • Opportunity to actively build a growth area
  • Short decision-making paths & a high level of trust
  • Strong delivery team of architects and consultants
  • Individual professional development & certifications
  • International opportunities within the group
  • Comprehensive additional benefits (company pension scheme, capital-forming benefits, direct insurance)
  • Attractive employee referral program
  • Corporate benefits
  • Company car, also available for private use
  • Modern offices in prime locations (Frankfurt / Munich)
  • A culture where ownership matters
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CSMCRMcustomer experience processesServiceNowSalesforcepre-salesproposal developmentbusiness developmentimplementation programs
Soft Skills
leadershipadvisory skillscommunicationinterpersonal skillsstakeholder management