Devoteam

ServiceNow Business Analyst

Devoteam

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

ITSMServiceNow

About the role

  • Gather, analyze, and translate business requirements into clear ServiceNow specifications.
  • Collaborate with developers to ensure technical solutions align with business goals.
  • Lead workshops and stakeholder meetings to capture needs and enhance UX.
  • Contribute to solution design for ITSM, ITOM, HRSD, CSDM, and custom apps.
  • Support estimations, proposals, and documentation for new initiatives.
  • Promote adoption and best practices for ServiceNow usage.

Requirements

  • 3+ years as a ServiceNow BA or Consultant.
  • Strong understanding of ServiceNow capabilities and modules.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ITIL or ServiceNow certifications are a plus.
  • Fluent in English.
Benefits
  • Be part of a new hub from day one — help define culture, processes, and best practices.
  • Work on strategic, high-impact projects across Europe.
  • Flexible hybrid (Lisbon/Porto) or potential full remote.
  • Career growth in a multinational leader in digital transformation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITSMITOMHRSDCSDMsolution designbusiness analysisrequirements gatheringdocumentationUX enhancement
Soft skills
communicationfacilitationstakeholder managementcollaborationleadership
Certifications
ITILServiceNow certification