ServiceNow Consultant
Devoteam
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇦 Morocco
Visit company websiteJob Level
Junior
Tech Stack
ServiceNow
About the role
- Provide level 2 application support on the ServiceNow platform as part of a 24/7 rotation (morning, afternoon, night)
- Diagnose and resolve complex technical or functional incidents
- Collaborate with L1, L3 teams and developers for escalation and issue follow-up
- Keep technical documentation up to date (procedures, runbooks, FAQs)
- Participate in platform updates, testing and continuous improvements
- Contribute to automation and process optimization
Requirements
- Master’s degree (Bac +5) in Computer Science, Information Systems or equivalent
- 1–2 years of experience on ServiceNow, ideally in development or support roles
- Ability to work in a 24/7 rotation (including weekends and public holidays as scheduled)
- Good written and spoken French
- Customer-service mindset, responsiveness, autonomy and rigor
- ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog
- Familiarity with similar tools (Jira, Remedy, Freshservice, etc.)
Benefits
- Training plan and continuous certification (CSA, CAD, ITIL, etc.)
- Stimulating environment with genuine career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowIncident managementProblem managementChange managementCMDBService CatalogApplication supportTechnical documentationAutomationProcess optimization
Soft skills
Customer-service mindsetResponsivenessAutonomyRigorCollaborationCommunicationProblem-solvingAttention to detailAdaptabilityTeamwork