Supervises contract fulfilment and ensures its optimization for both the client and the Company throughout the contract period
Managing customer setup in our SAP systems
Conducting onboarding, offboarding, and change processes for customers
Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing
Ensuring that established standards and processes are adhered to throughout the delivery cycle
Buys services for the client at optimum price and quality
Manages tenders for selecting suppliers, and contracts with the selected ones
Is responsible for observing the budgets and reducing costs
Is familiar with and consciously applies proven methodologies, techniques and processes of managing projects, customers and suppliers
Ensures cost-effective implementation of the expansion of internal IT infrastructure
Requirements
Strong leadership and project management experience
Excellent problem-solving and analytical abilities
Financial management and budgeting knowledge
Knowledge of hyperscaler services, and best practices, as well as experience in implementation
Knowledge of business management processes
SAP knowledge
Various certifications such as ITIL, Certified Service Manager (CSM), Project Management Professional (PMP) or certificates for Hyperscalers (AWS, Azure, Google) are an advantage
Proven experience in working with external partners
Strong cross-functional collaboration and communication skills
Ability to operate autonomously and deliver outcomes
Ability to deliver results with a high focus on customer needs, considering an agile environment with changing priorities
Strong commitment to ongoing personal and professional development
Business fluent in written and spoken English
Knowledge of written and spoken German is appreciated
Benefits
Health insurance
Flexible work arrangements
Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
leadershipproblem-solvinganalytical abilitiescross-functional collaborationcommunication skillsautonomycustomer focusadaptabilitycommitment to developmentbilingual communication
Certifications
ITILCertified Service Manager (CSM)Project Management Professional (PMP)AWS certificationAzure certificationGoogle certification