Program Director, Nursing Strategy and Operations
Children's Mercy Kansas City
Operations Control Assurance Manager, VP
Deutsche Bank
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Lead
About the role
- Lead and conduct QA reviews of complex high risk manual processes across Corporate Bank Operations
- Utilize quantitative and qualitative methods to measure quality and outcomes from QA reviews
- Provide consolidated management information of QA reviews to ExCo, Senior Management, and other stakeholders
- Prepare and submit summaries of QA reviews and report to business units and stakeholders
- Identify, monitor and drive resolution of exceptions and self-identified issues (SIIs) from QA reviews
- Maintain documentation related to review and test results in a centralized repository
- Assist in development of standard templates and Key Operating Procedures (KOPs) for Technology and Operations units
- Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls
- Support Operations teams in identifying process improvement opportunities
- Effectively manage and lead a team of reviewers
- Review and challenge remediation and closure of complex audit issues and SIIs
Requirements
- Significant experience in leading and conducting QA reviews
- Solid understanding of QA principles
- Experience in running effective QA reviews
- Ability to remain objective and independently assess processes in CB operational areas
- Maintain effective working relationships with various CB Ops teams
- Inquisitive and probing approach to problem solving and assessment
- Strong analytical skills and high attention to detail
- Solid organizational and interpersonal skills
- Ability to communicate effectively to senior management and other key stakeholders
- Strong ability to interact, collaborate, communicate and influence individuals at all levels
- Effective problem solving and decision making capability
- Experience operating in a complex, global business
- Excellent written, oral, and presentation skills
- Profound knowledge and experience of various Operational and IT environments
- Ability to work in a fast paced environment
- Open minded, able to share information and transfer knowledge to team members
- Keeps pace with technical/operational innovation & maintains understanding of COO processes
- Proficient with MS Office programs (Excel, PowerPoint, Project, etc.)
