Operations

• Lead and conduct QA reviews of complex high risk manual processes across Corporate Bank Operations
• Utilize quantitative and qualitative methods to measure quality and outcomes from QA reviews
• Provide consolidated management information of QA reviews to ExCo, Senior Management, and other stakeholders
• Prepare and submit summaries of QA reviews and report to business units and stakeholders
• Identify, monitor and drive resolution of exceptions and self-identified issues (SIIs) from QA reviews
• Maintain documentation related to review and test results in a centralized repository
• Assist in development of standard templates and Key Operating Procedures (KOPs) for Technology and Operations units
• Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls
• Support Operations teams in identifying process improvement opportunities
• Effectively manage and lead a team of reviewers
• Review and challenge remediation and closure of complex audit issues and SIIs

Operations Control Assurance Manager, VP

Senior Mainframes Operations

Executive - Operations

Global Senior Director, Endpoint Operations

Process Manager

India Operations