Document and process map relevant workflows, ensuring clear understanding of steps, data inputs, and underlying assumptions
Establish and maintain robust data libraries and information repositories, ensuring data accuracy, consistency, and adherence to departmental standards for capacity management
Continuously identify and implement opportunities for process improvement to enhance accuracy and efficiency
Drive initiatives related to performance management, identifying opportunities for process optimization and efficiency gains within operational workflows
Lead the development and implementation of planning models across all operational functions within Americas Transaction Monitoring and Intelligence
Collaborate closely with operational teams to accurately forecast resource requirements and optimal staffing levels based on volume, operational metrics, and strategic initiatives
Conduct in-depth analysis of staffing trends, identifying potential workforce shortages or surpluses, and conducting root cause analysis to inform proactive strategic solutions
Align with and collaborate with a broad range of partners across the wider Americas Financial Crimes team, fostering strong working relationships
Lead and manage the regional staffing program, ensuring alignment with global standards and local operational needs
Partner with Regional and Global stakeholders, including Audit, Compliance, and Senior Management, to provide timely, accurate, and high-quality responses to exams, audits, and critical reporting requirements

Requirements

Proven experience in workforce planning, capacity management, or a related analytical role, preferably within a financial institution or a highly regulated environment
Strong analytical and quantitative skills, with the ability to collect, analyze, and interpret complex data sets to drive strategic recommendations
Expert proficiency in data analysis tools (e.g., Excel, Structured Query Language, Tableau, Power BI) and advanced modelling techniques
Excellent communication (written and verbal) and presentation skills, with the ability to convey complex information clearly and concisely to diverse audiences, including senior management
Experience with process mapping and documentation
Demonstrated ability to build and maintain strong relationships with stakeholders across various levels and departments

Benefits

A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility
Generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

workforce planningcapacity managementdata analysisprocess mappingroot cause analysisforecastingperformance managementprocess optimizationanalytical skillsquantitative skills

Soft skills

communication skillspresentation skillsrelationship buildingcollaborationstrategic thinkingproblem-solvingattention to detailadaptabilityleadershipinterpersonal skills