Operations Service Specialist, AVP
Deutsche Bank
full-time
Posted on:
Location Type: Office
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Lead
Tech Stack
CloudGoogle Cloud PlatformJavaMicroservicesOracleSQL
About the role
- Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
- Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
- Ensure analysts are using the correct troubleshooting methods and processes
- Assistance in managing relationships with involved business partners
- Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
- Overview of areas that need monitoring, reporting and improvement
Requirements
- Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
- Experience with multiple technology stacks (microservices, DB2/Oracle database, Cloud based platforms, JAVA, SQL etc)
- Working knowledge of standard tools (Service-Now, Confluence, JIRA)
- ITIL & GCP qualified desirable
- English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
- Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingincident managementproblem resolutionmicroservicesDB2Oracle databaseCloud platformsJAVASQL
Soft skills
relationship managementcollaborationcommunicationmonitoringreportingimprovement
Certifications
ITILGCPBachelor's degree in ITBachelor's degree in Computer Science