Operations

• The role is part of the Global Cash, Surveillance & Messaging Operations.
• VP ( Global Cash Operations) is responsible for managing multiple teams across locations providing services to all regions on 24x 6 basis.
• Own the end to end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process is automated as much as possible.
• Understand and apply Global Cash Ops strategies and objectives on key aspects of Service Delivery, Cost, Risk & control, Transformation & efficiency /Process Improvement, People, Regulatory compliance to own Operations unit.
• Deliver on the global Transformation initiatives ( eg Operational engineers, Tech 4 ops, Deployment of emerging technologies like RPA /AI/Bots).
• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue.
• Conduct regular operational performance reviews.
• Effectively manage risk and adherence to the risk & control framework in line with Regulatory requirements / Internal policies /Audit standards.
• Responsible for managing complete and correct processing of transactions in a timely manner (including performing all relevant controls).
• Develop strong engagement with Regions/Branch Served and all internal stakeholders.
• Ensure all Group Policies requirements are adhered.
• Manage teams performing various processes within Cash Operations.
• Resource /Headcount Management for the Area/Region served.
• Liaise with stakeholders and Vendor Management team for various aspects relating to Service delivery of the team.
• Ensure Quality awareness within the team.
• Manage transitions on time to time basis.
• Service Delivery Governance Framework through performance reviews like SDM, ORB etc.
• Role involves managing a team of ~ 100 employees involving AVPs ,Associates and Analysts /Sr Analysts.

Operations Manager, VP

Global Senior Director, Endpoint Operations

Global Service Logistics Business Solution Analyst / Ops Business Sys Analyst

Ops Lead

Privileged Access Management Operations Engineer – Emerging Lead