Detroit Wayne Integrated Health Network

Call Center SUD Technician

Detroit Wayne Integrated Health Network

part-time

Posted on:

Location Type: Hybrid

Location: Detroit • Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $0 - $31 per hour

About the role

  • Conducting brief screenings, electronic case review and providing authorization and care management services.
  • Providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes.
  • Determining appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.
  • Initiating referrals to selected provider.
  • Conducting initial intakes.
  • Discussing with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client’s understanding and cooperation.
  • Gathers and assesses information and summarizes data for the client.
  • Assessing and determining the severity of client’s substance use disorder.
  • Administering appropriate evidence‐based screening and assessment instruments specific to each client to determine their strengths and needs.
  • Obtaining relevant history and related information from the client and other pertinent sources to establish eligibility and appropriateness of services.
  • Interpreting results of screening and assessments and integrating all available information to formulate a diagnostic impression and determine an appropriate course of action.
  • Developing a written summary of the results of the screening and assessment to document and support the diagnostic impressions and treatment recommendations.
  • Formulating and discussing diagnostic assessment and recommendations with the client to initiate an individualized treatment plan that incorporates client’s strengths, needs, abilities, and preferences.
  • Performing ongoing assessments in collaboration with the client and concerned others to review and modify the treatment plan to address treatment needs.
  • Matching client needs with community resources to facilitate positive client outcomes.
  • Discussing rationale for a referral with the client.
  • Communicating with community resources regarding needs of the client.
  • Providing information to the client regarding the structure, expectations, and purpose of the counseling and referral process.
  • Providing continual evaluation of the client’s safety, relapse potential, and the need for crisis intervention.
  • Providing information on issues of identity, ethnic background, age, sexual orientation, and gender as it relates to substance use, prevention and recovery.
  • Providing re-authorization of SUD/Mental Health/co-occurring services.
  • Conducting three-way warm transfer calls.
  • Assisting providers with additional client information to assure appropriate referral for treatment services.
  • Evaluating clinical appropriateness for SUD consumers.
  • Establishing funding eligibility.
  • Applying priority status criteria for placement.
  • Responsible for follow-up with clients who were admitted for treatment and assisting them with a continuum of care.
  • Monitoring client’s compliance with services and assists with aftercare/recovery plan services.
  • Reviewing requests for authorizing/reauthorizing medically appropriate services and length of stay.
  • Managing client care through the MH-WIN system.
  • Updating the reauthorizations database.
  • Tracking and monitoring cost factors relative to service utilization, treatment activities, and other access and placement criteria.
  • Conducting utilization reviews of SUD/COD client cases daily.
  • Conducting SUD provider authorizations and reauthorizations for SUD/COD services.
  • Entering data and reports into written formats and electronic databases.
  • Monitoring provider services for adherence to priority Federal, State and Medicaid admission requirements.
  • Managing and coordinating waiting list(s) for those seeking SUD treatment by closely monitoring of provider capacity.
  • Conducting SUD follow-up surveys and discharge summary reports for clients receiving intensive SUD services.
  • Conducting client satisfaction surveys.
  • Providing community callers with information related to community resources and assists callers with information on how to access community services.
  • Utilizing computer to perform clinical and administrative job functions.
  • Performing related duties as assigned.

Requirements

  • A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management or a related field.
  • Three (3) years of full-time paid experience working in a human service or social service field. Experience must have also included: providing access authorization, access overrides, and utilization review.
  • Certification as a Certified Addiction Drug Counselor (CADC) or Certified Advanced Addiction Drug Counselor (CAADC) by the Michigan Certification for addiction Professional (MCBAP). NOTE: Applicants with an approved development plan by MCBAP will be accepted.
Benefits
  • Knowledge of DWIHN policies, procedures and operations.
  • Knowledge of the DWIHN provider network.
  • Knowledge of medical and behavioral health practices and terminology.
  • Knowledge of Customer Service practices and principals.
  • Knowledge of co-occurring and substance use treatment services.
  • Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2.
  • Knowledge of SUD Policies and Procedures.
  • Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.
  • Knowledge of Substance Abuse Administrative Rules requirements.
  • Knowledge of SUD CPT codes.
  • Knowledge of women specialty services requirements.
  • Knowledge of priority population admittance.
  • Knowledge of State Disability Assistance (SDA).
  • Knowledge of Intravenous Drug User (IDU) management.
  • Computer skills.
  • Time management skills.
  • Organizational skills.
  • Critical thinking skills.
  • Decision Making skills.
  • Customer Service skills.
  • Language skills.
  • Listening skills.
  • Teamwork skills.
  • Ability to communicate orally.
  • Ability to communicate in writing.
  • Ability to work effectively with others.
  • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
  • Judgement/Reasoning ability.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
screeningcase managementutilization managementsubstance use disorder assessmentevidence-based assessment instrumentstreatment planningdata entryutilization reviewclient follow-upcrisis intervention
Soft Skills
communicationclient advocacycollaborationproblem-solvinginterpersonal skillsorganizational skillsempathyactive listeningcultural competenceadaptability
Certifications
Certified Addiction Drug Counselor (CADC)Certified Advanced Addiction Drug Counselor (CAADC)