Manager

• Under the general supervision of the Director of Crisis Services, the Manager of PAR Services is responsible for oversight of the Dispatch Coordinators and Clinical Specialists providing dispatch and crisis services for Detroit and Wayne County residents.
• Coordinates staffing and scheduling.
• Monitors dashboards and performance of staff.
• Develops and approves policies and procedures for the dispatch unit.
• Prepares monthly and quarterly reports.
• Provides training for Dispatch Coordinators.
• Provides general supervision of Clinical Specialists.
• Answers incoming telephone calls.
• Utilizes the MHWIN dispatch system to deploy Dispatch Coordinators.
• Maintains relationships with hospital staff.
• Completes data entry for enrollments.
• Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.

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