Analyst

• This role is based in Auburn Hills, Michigan, and follows a hybrid work model, requiring in-office presence three days per week.
• Please note: Due to the in-office requirement, we will only be considering candidates that are local to the Metro Detroit area at this time.
• Detroit Labs was founded in 2011 with a vision for building digital products, services, and the teams that power them. We create digital solutions that transform the way our clients do business. We build genuine relationships based on respect, trust, and results. We foster a diverse and inclusive culture that values people - providing them with the tools, resources, and support they need to thrive professionally, exceed client expectations, and be themselves at work. We have a variety of client teams we work with ranging from startups to Fortune 500 companies so there are always new and exciting projects going on.
• Detroit Labs is looking for an experienced Senior AMS Analyst to join an exciting project with an existing automotive client that drives game-changing automotive technology. This role will work on connected vehicle services for customers owning vehicles with connected capabilities across the USA and Canada. These systems consist of several backend, frontend, and middleware applications. The systems integrate with the connectivity units inside the vehicle, and enable features like the ability to remotely start the vehicle, view parking locations, Alexa voice commands, and many more. As a full time member of our Staff by Detroit Labs team, we prioritize your individual career growth by providing optional check-in support, and optional team engagement events.
• Investigate, debug, and resolve application issues at the code level, primarily using Java, ensuring escalated tickets are fully resolved
• Collaborate with cross-functional teams to analyze, troubleshoot, and implement fixes or enhancements to existing applications
• Own the lifecycle of escalated incidents from intake to resolution, including tracing, debugging, implementing fixes, and validating outcomes
• Perform system administration tasks such as certificate management, product version tracking, and upgrade support
• Monitor system health, analyze logs, report on performance, and address issues promptly to maintain application stability
• Develop and maintain accurate technical and user documentation related to AMS processes and fixes
• Communicate effectively with the user community regarding outages or incidents that impact their experience
• Analyze incidents to identify recurring patterns, propose improvements, and help reduce future occurrences
• Work in an agile/scrum environment, actively participating in ceremonies and contributing to sprint deliverables
• Provide accurate estimates, regular feedback, and meet project deadlines to ensure timely delivery of solutions

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