Backend Engineer

• Architect, design, and lead the development of AI/ML solutions, with a primary focus on intelligent chatbot systems using Google Cloud AI products
• Build advanced chatbots that act as intelligent agents, capable of retrieving and delivering information from company-approved data sources
• Implement NLP and NLU systems to improve natural conversational experiences and context-aware interactions
• Design and deploy scalable, reliable, and secure AI systems into production environments
• Collaborate with cross-functional teams, including data scientists, product managers, and software engineers, to deliver AI-driven business solutions
• Integrate diverse data sources and APIs to enable accurate, real-time responses within chatbot workflows
• Develop personalization and contextual features to enhance user engagement and customer satisfaction
• Establish strategies for continuous learning and performance optimization using ML feedback loops
• Ensure adherence to data privacy regulations, security standards, and NHTSA/TREAD compliance requirements
• Provide technical leadership, guidance, and mentoring to engineering teams
• Conduct architecture reviews, provide accurate estimates, and ensure solutions meet business goals and timelines
• Stay current with emerging AI/ML research, cloud-native technologies, and conversational AI best practices
• Work a hybrid schedule, coming into the Auburn Hills office at least three days per week

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