Customer Service Associate
MassMutual
Customer Service - Booking Hotels
Destination Knot
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist clients in selecting and booking hotel accommodations
- Provide accurate information on hotel amenities, pricing, and availability
- Respond promptly and professionally to client inquiries via phone, email, or online chat
- Maintain detailed and accurate records of client interactions and bookings
- Collaborate with team members to ensure seamless client experiences
- Stay updated on hotel offerings, travel trends, and industry changes
- Attend virtual training sessions and team meetings
Requirements
- Strong communication and customer service skills
- Friendly, professional demeanor and positive attitude
- Comfortable working independently and managing time effectively
- Basic computer skills and a reliable internet connection
- Interest in travel and helping clients plan memorable stays
- Previous experience in customer service, hospitality, or sales is a plus but not required
