Customer Service Associate
MassMutual
Travel Support Specialist - Client Services
Destination Knot
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $25,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Respond to client inquiries about existing or upcoming trips.
- Resolve travel issues (delays, cancellations, schedule changes) in real time.
- Communicate with airlines, hotels, and tour providers to make changes.
- Confirm itinerary details, send reminders, and provide travel tips.
- Document interactions and maintain client records in our CRM system.
Requirements
- Previous experience in a travel agency or customer support role.
- Strong attention to detail and excellent communication skills.
- Ability to work flexible hours, including evenings or weekends if needed.
- Tech-savvy and comfortable using booking platforms and CRMs.
