Director of Customer Experience
Mercury
Travel Support Specialist – Client Services
Destination Knot
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $25,000 - $65,000 per year
Job Level
Junior
About the role
- We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you. Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system.
Requirements
- Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs.
