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Customer Service Representative
DESTACOCustomer Service Representative providing accurate and timely responses to customer inquiries at Destaco. Collaborating globally to meet customer needs in a manufacturing environment.
About the role
Key responsibilities & impact- Provides high levels of customer service through accurate and timely response to customer order placement, credit requests, and other inquiries
- Promotes safety awareness and supports accident prevention
- Supports continuous improvement roadmap for the customer service team
- Ensures orders are processed accurately and timely
- Clarifies order discrepancies
- Manages and resolves customer requests and complaints
- Collaborates across the global organization to meet customer needs
- Maintains key performance indicators
Requirements
What you’ll need- Requires 2-4 years of experience in customer service
- Experience in a manufacturing environment preferred
- Experience with MS Office Applications required
- Office 2007/10 experience (Word, Excel, Power Point, Access and Project a plus)
- Experience with customer satisfaction surveys a plus
Benefits
Comp & perks- No travel is required in this position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingcredit requestscustomer satisfaction surveys
Soft Skills
customer servicesafety awarenesscontinuous improvementcollaborationproblem resolution