Legal Analyst – Travel Claims
Despegar
full-time
Posted on:
Location Type: Hybrid
Location: Alphaville • Brazil
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About the role
- Analyze consumer legal actions, identifying points relevant to the defense.
- Gather information from multiple departments related to the facts described.
- Manage reservations in our internal systems and/or GDS.
- Compile findings based on the collected supporting information.
- Ensure compliance with procedural deadlines.
- Serve as the point of contact between Legal and operational areas.
- Contribute to the standardization and continuous improvement of processes.
Requirements
- Bachelor's degree completed or in progress in Law, Business Administration, Tourism, or related fields.
- Previous experience in customer service, civil litigation, or legal support.
- Strong analytical skills and attention to detail.
- Excellent written communication skills and document organization.
- Experience with GDS and travel industry systems.
- Intermediate Spanish will be considered a plus.
- Familiarity with platforms such as Procon, Consumidor.gov, or integrated legal systems is a plus.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
legal analysiscustomer servicecivil litigationlegal supportdocument organizationanalytical skillsattention to detailintermediate Spanish
Soft Skills
communication skillsprocess improvementorganizational skills
Certifications
Bachelor's degree in LawBachelor's degree in Business AdministrationBachelor's degree in Tourism