Customer Success Specialist

DESKSPACE

part-time

Posted on: 1/13/2026

Location Type: Remote

✨ AI Apply

💰 €7 - €14 per hour

About the role

You support our customers via email, phone and, where applicable, chat — friendly, solution-oriented and reliable.
You handle inquiries about orders, products, shipping, returns and complaints.
You document customer feedback and identify recurring issues — proactively proposing improvements.
You work closely with logistics and product development to create optimal solutions.
You help continuously optimize and automate customer service processes.
You use tools such as Shopify, ClickUp, Slack and AI-powered systems to work efficiently.

Experience in customer support, e‑commerce, or a service-oriented environment.
Excellent German language skills, both written and spoken, are mandatory — you communicate clearly, friendly and professionally.
Good English skills — for international inquiries and internal communication.
Independent, structured working style and a high level of personal responsibility.
Openness to modern technologies and tools — experience with AI-based systems is a strong plus.
Enjoy helping people and being part of a dedicated remote team.

Benefits

Remote-first mentality: Work from wherever you want.
Flexibility: Role scope is adjusted based on demand — with potential to develop into a full-time position.
Room to shape your role: Your ideas are valued — we move quickly, pragmatically and solution-focused.
Flat-hierarchy team: We value appreciation, openness and clear communication.
Products that make a difference: Our ergonomic solutions help thousands of people every day — and you’ll be part of that.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supporte-commerceservice-oriented experienceAI-based systems

communicationsolution-orientedreliabilityproactiveindependent workingstructured working stylepersonal responsibilityteam collaboration