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About the role
Key responsibilities & impact- Live chat & first-level support: Manage the live chat and respond to initial inquiries from potential and existing customers.
- Triage and categorization of inquiries: Determine which issues can be resolved immediately and when to escalate to second- or third-level support teams.
- Coordinate with internal teams to process customer requests efficiently and ensure fast resolutions.
- Contract & payment management: Handle contract and payment processes following successful customer sign-ups.
- Create and manage subscriptions in our system. Ensure accurate billing processes run smoothly for our customers.
- Onboarding & system setup for new customers: Process space-planning orders and enter the data into our system.
- Initial system configuration for new customers to ensure they get an optimal start with desk.ly.
- Work closely with Customer Success to continuously improve the onboarding process.
Requirements
What you’ll need- You are studying for a Bachelor's or Master's degree in Business Administration, Marketing, Business Psychology, Communication, or a related field.
- Some practical experience in marketing or sales (e.g., internships or working student roles) is a plus.
- Interest in SaaS, sales, and hybrid working models — you want to understand how modern companies operate.
- Analytical mindset and ability to use data and insights to make better decisions.
- Basic knowledge of HubSpot or other CRM systems is an advantage but not required.
- Self-starter with a hands-on mentality — you work independently and proactively take on new tasks.
- Fluent German and good English skills, both written and spoken.
Benefits
Comp & perks- Startup atmosphere & responsibility from day one — bring your ideas to the table!
- Flexible working — work from our Osnabrück office or from home.
- Learning & development — exposure to sales and sales operations and a constantly evolving product.
- Growth opportunities — develop within a fast-growing SaaS company and transition directly from your studies.
- Team culture & purpose — a motivated team that values autonomy, trust, and flexibility.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcontract managementpayment processingdata entrysystem configurationonboardingspace-planninganalytical skillsCRM systemsSaaS
Soft Skills
communicationself-starterproactiveindependent workteam coordinationproblem-solvingcustomer success focusattention to detailadaptabilityinterpersonal skills