Product Administration Agent

Desjardins

Product administration agent supporting specialized financial products and member/client accounts at Desjardins, North America's largest cooperative financial group. Responding to requests, resolving complaints, and improving administrative processes.

Posted 8/12/2026full-timeMontréal • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in producing and revising reports and statistics while effectively responding to client requests and complaints. Proficient in administrative support and quality control measures, with a focus on developing and improving work processes.

Highest-signal resume keywords

Client Request ResponseReport AnalysisAdministrative SupportQuality Control MeasuresBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report ProductionStatistical AnalysisProblem SolvingWork Process DevelopmentOperational Measures

Soft Skills

Customer FocusAction OrientedSituational AdaptabilityDrive ResultsNimble Learning

Certifications & Qualifications

General College Diploma

Industry Keywords

Client Complaints AnalysisAdministrative ProcessesQuality ControlOperational ProceduresSpecialized Products

About the role

Key responsibilities & impact

Respond to client requests for information about specialized products by reviewing requests, researching solutions and making recommendations
Provide information about policies, programs and processes in the field
Identify and analyze client complaints, recommend solutions and follow up as needed
Analyze, produce and revise reports and statistics
Carry out administrative, operational and quality control measures, following up as needed
Help develop and implement work processes and methods for the unit
Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
Process and analyze information, solve problems, and help develop and improve work methods and procedures

Requirements

What you’ll need

General college diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English is required due to the nature of the duties, work tools, or interactions with English-speaking partners, members and/or clients
Ability to respond to client requests, research solutions and make recommendations
Ability to identify and analyze client complaints and recommend solutions
Ability to analyze, produce and revise reports and statistics
Ability to carry out administrative, operational and quality control measures
Action oriented
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment