Group Service Representative

Desjardins

Group Service Representative administering group insurance plans and serving Desjardins members and clients. Managing large employer groups, client relationships, plan changes, and personalized insurance solutions.

Posted 8/11/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and delivering tailored group insurance solutions, ensuring high levels of client satisfaction and retention. Proficient in analyzing client needs and promoting relevant products and services to drive business results.

Highest-signal resume keywords

Group Insurance ExperienceClient Relationship ManagementGBA/CEBS DesignationLarge Group HandlingClient Needs Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Group Insurance Benefits KnowledgeClient Needs AnalysisSolution DevelopmentData OrganizationPresentation Skills

Soft Skills

Interpersonal CommunicationClient Satisfaction FocusProblem Solving

Certifications & Qualifications

GBA DesignationCEBS Designation

Industry Keywords

Client RetentionDistribution NetworkPublic Sector ExperienceTerritory ManagementTravel Availability

About the role

Key responsibilities & impact

Build, serve and maintain business relationships with members and clients
Drive results by reviewing special requests and promoting and selling products and services based on client needs and business objectives
Analyze member/client needs and develop and implement personalized solutions
Ensure member/client satisfaction and service quality according to organizational standards and procedures
Manage a dedicated territory and related objectives
Handle groups greater than 50 employees
Support assigned clients by managing and administering group insurance plans
Establish and maintain client relationships by identifying current or potential needs and promoting client retention
Advise partners, stakeholders and clients about offered products, services and solutions and ensure their satisfaction
Analyze and respond to client needs, process requests and complete required follow-ups
Collect, organize and analyze information when adding or modifying plans
Present to clients and attend client meetings

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of three years of relevant experience in group insurance
Other combinations of qualifications and relevant experience may be considered
Intermediate experience handling large groups with 50+ members
Intermediate experience with hospitals or public sector
GBA/CEBS designation
Knowledge of Group Insurance Benefits
Knowledge of distribution network
Must have a valid G driver's license and access to a vehicle
Available for travel in the GTA area and surrounding area

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment