Member Services and Sales Support Manager

Desjardins

Member Services and Sales Support Manager leading a team to support strategic priorities at Desjardins. Focused on building long-term business relationships and ensuring service quality.

Posted 7/22/2026full-timeMascouche • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams focused on sales and client relationships, with a commitment to talent development and high-quality service delivery. Proficient in strategic planning and risk management to drive results and meet organizational objectives.

Highest-signal resume keywords

Bachelor's DegreeTeam ManagementSales SupportCustomer FocusFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Action OrientedDecision QualityDevelops TalentDrive ResultsEngagement

Industry Keywords

Business RelationshipsRisk ManagementPerformance MonitoringBusiness Plan DevelopmentNimble Learning

About the role

Key responsibilities & impact

Support Desjardins’s strategic priorities by leading your department
Tap into the full market potential and meet the needs of members and clients
Responsible for the strategic and operational management of a team dedicated to selling products and services and/or providing sales support
Build and maintain long-term business relationships with clients and members
Draw up and monitor a business plan that addresses priorities, challenges and objectives
Ensure unit performance and sound risk management
Follow up on results
Manage a team dedicated to members and clients
Oversee employees’ skills development and maintain high-quality service
Serve as coach for team members and provide recommendations that take member and client needs into account

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of two years of relevant experience
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Develops talent
Differences
Drive results
Engagement
Nimble learning
Work processes

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment