Member Services and Sales Support Manager

Desjardins

Member Services and Sales Support Manager leading departments to support strategic priorities of Desjardins. Building client relationships and ensuring operational management for sales support teams.

Posted 7/22/2026full-timeMontréal • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams focused on sales and client relationships, with a commitment to strategic planning and performance monitoring. Proficient in developing talent and ensuring high-quality service delivery while driving results and maintaining sound risk management.

Highest-signal resume keywords

Team LeadershipStrategic ManagementSales SupportClient Relationship ManagementBilingual in French

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's DegreeBusiness PlanningRisk ManagementPerformance MonitoringSales Strategy

Soft Skills

Customer FocusDecision QualityTalent DevelopmentEngagementAction Oriented

Industry Keywords

Market PotentialBusiness RelationshipsAction Plan ImplementationCoachingNimble Learning

About the role

Key responsibilities & impact

Support Desjardins’s strategic priorities by leading your department
Tap into the full market potential and meet the needs and expectations of members and clients
Responsible for strategic and operational management of a team dedicated to selling products and services and/or providing comprehensive sales support
Build and maintain long-term business relationships with clients and members
Draw up and monitor a business plan that addresses priorities, challenges and objectives
Ensure unit performance and sound risk management in accordance with standards
Follow up on results
Manage a team dedicated to members and clients
Oversee skills development and maintain high-quality service
Serve as coach for team members and provide recommendations that consider the needs of members and clients
Implement and monitor the action plan to achieve target results
Lead, coach and motivate the team

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of two years of relevant experience
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Develops talent
Differences
Drive results
Engagement
Nimble learning
Work processes

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment