Account Manager, Commercial Market

Desjardins

Account Manager responsible for growing business with strategic clients in the commercial sector. At Desjardins, maintaining key relationships and ensuring client satisfaction is critical.

Posted 7/22/2026full-timeMontréal • 🇨🇦 CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business relationship management, financial analysis, and strategic client engagement, with a strong focus on understanding client needs and delivering tailored solutions. Proficient in navigating the commercial sector and adhering to relevant policies and standards.

Highest-signal resume keywords

Bachelor's DegreeFinancial AnalysisClient Relationship ManagementSales SkillsKnowledge of Loan and Guarantee Contracts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisMarket AnalysisBusiness Credit AuthorizationCredit Risk AssessmentKnowledge of Financing PracticesUnderstanding of Cooperative ValuesKnowledge of Service StandardsKnowledge of Business Assistance ProgramsKnowledge of Desjardins Business ProcessesKnowledge of Products and Services for Businesses

Soft Skills

Networking SkillsStrong Sales SkillsClient Satisfaction FocusAnalytical ThinkingInterpersonal Skills

Industry Keywords

Commercial SectorBusiness DevelopmentClient Needs AnalysisPromotional ActivitiesPublic Relations ActivitiesCooperative Network OperationsLegislative DevelopmentsCredit Management PracticesBusiness Relationship ManagementStrategic Client Engagement

About the role

Key responsibilities & impact

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial sector
Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services
Act as an account manager by serving as a key intermediary between the business centre and members and clients
Ensure proper usage and updating of, as well as satisfaction with the products and services offered
Analyze sources of dissatisfaction and recommend potential solutions
Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering
Negotiate applicable conditions with members and clients
Recommend strategies and solutions for achieving objectives by the business centre
Use intelligence to identify opportunities for business development
Execute various promotional activities as part of the centre's business operations
Participate in targeted public relations activities and participate actively in the business community
Be attentive to client and member needs to ensure their full satisfaction
Adhere to all policies, practices and standards in effect

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Knowledge of French is required
Knowledge of the latest financial, economic, policy and legislative developments
Ability to perform analyses of the market and the business centre external environment
Ability to perform financial analysis
Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets
Knowledge of loan and guarantee contracts
Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
Knowledge of financing and credit management practices related to businesses
Knowledge of policies, legislation and standards governing the products and services offered by the business centre
Knowledge of business credit authorization, monitoring, collection and recovery practices
Knowledge of the Desjardins business processes
Understanding of the referral process
Familiarity with government business assistance programs
Networking skills
Strong sales skills
Knowledge of service standards
Understanding of cooperative and cooperative network values, rules and operations

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment