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Desjardins

IT Analyst

Desjardins

IT Support Analyst offering user support and technical issue resolution in a hybrid work environment. Engaging in project coordination and problem-solving with stakeholders in a collaborative setting.

Posted 7/22/2026full-timeMontréal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing user support for IT applications, along with strong analytical skills to diagnose complex issues and recommend effective solutions. Proficient in project coordination and stakeholder interaction, with a focus on customer satisfaction and business insight.

Highest-signal resume keywords
User SupportIT Application ManagementProject CoordinationAnalytical SkillsFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT Application InstallationIT Application ConfigurationIssue DiagnosisSolution RecommendationProject Execution
Soft Skills
Action OrientedCustomer FocusNimble LearningBusiness Insight
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Stakeholder InteractionComplexity ManagementStandards ImprovementPolicy Development

About the role

Key responsibilities & impact
  • Provide user support and assistance for IT applications
  • Install, configure, and manage IT applications and equipment
  • Analyze and diagnose complex issues
  • Recommend solutions to improve standards and policies
  • Coordinate planning, design, and execution of projects and initiatives
  • Interact with stakeholders from different fields
  • Serve as subject matter expert for the unit

Requirements

What you’ll need
  • Bachelor's degree in a related field
  • A minimum of three years of relevant experience
  • Knowledge of French is required
  • Action oriented
  • Business insight
  • Complexity
  • Customer Focus
  • Differences
  • Nimble learning

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment