Account Manager – Commercial Market

Desjardins

Account Manager at Desjardins building relationships with commercial sector clients. Promoting financial products and ensuring client satisfaction through effective account management.

Posted 7/16/2026full-timeVal d'Or • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, business development, and strategic negotiation, with a strong focus on personalized service offerings and satisfaction analysis. Proficient in executing promotional activities and public relations to enhance business operations.

Highest-signal resume keywords

Client Relationship ManagementBusiness DevelopmentStrategic NegotiationSatisfaction AnalysisPublic Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisSolution DevelopmentPromotional ActivitiesNeeds AssessmentAccount Management

Soft Skills

Interpersonal CommunicationProblem SolvingNegotiation SkillsCustomer Service

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client Needs AnalysisBusiness OperationsIntegrated Service OfferingTargeted Public RelationsDissatisfaction Analysis

About the role

Key responsibilities & impact

Initiate, develop and maintain personalized business relationships with current and potential clients
Act as an account manager by serving as a key intermediary between the business centre and members and clients
Ensure proper usage and updating of, as well as satisfaction with the products and services offered
Analyze sources of dissatisfaction and recommend potential solutions
Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering
Negotiate applicable conditions with members and clients
Recommend strategies and solutions for achieving objectives by the business centre
Use intelligence to identify opportunities for business development
Execute various promotional activities as part of the centre's business operations
Participate in targeted public relations activities

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment