Senior Implementation Coordinator, Group Business Insurance

Desjardins

Leading onboarding of complex Group Business Insurance clients for Desjardins. Managing implementation processes and collaborating with multiple teams for client satisfaction.

Posted 7/9/2026full-timeLévis • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Lead the onboarding of major and complex Group Business Insurance clients for Desjardins.
Manage high-value, large market cases that require advanced coordination, precision, and collaboration across multiple teams.
Work closely with Account Executives and attend strategic meetings with the Regional Vice President (RVP) to align implementation plans with business goals.
Navigate complex requirements, customize solutions, and ensure all aspects of the onboarding process are executed flawlessly.
Serve as the lead point of contact for clients during the onboarding of large and complex group business insurance plans for Desjardins.
Manage end-to-end implementation for high-value clients, ensuring strategic alignment and operational excellence.
Collaborate with Account Executives, internal departments, and senior leadership, including the RVP, to support business development and client retention.
Attend strategic meetings to represent implementation interests and contribute to planning and decision-making.
Analyze complex client requirements and develop tailored solutions that meet both client needs and Desjardins standards.
Coordinate cross-functional teams and ensure timely execution of all implementation steps.
Travel across Canada on short notice to support client onboarding, relationship-building, and strategic initiatives.

Requirements

What you’ll need

Bachelor's degree in business administration or in a related field
A minimum of two years of relevant experience in a similar role
Knowledge of French is required for positions in Quebec
Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Proven experience managing complex projects and working with senior stakeholders.
Advanced intermediate knowledge of group business insurance products and services.
Available for travel anywhere in Canada at a few days notice

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine.
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementClient OnboardingSolution CustomizationImplementation PlanningComplex Requirement Analysis

Soft Skills

CollaborationCommunicationStrategic ThinkingRelationship Building