Technician, Skills Training and Competency Development

Desjardins

Training and skills development technician assisting with needs analysis and quality assurance. Serving as technical expert while providing support for training and skill enhancement.

Posted 7/3/2026full-timeMontréal • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist with needs analysis as well as training logistics and delivery
Help with quality assurance by sharing your expertise throughout the product/service delivery process
Serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes
Research and analyze processes, information management and data processing
Solve technically complex problems and recommend ways to change or adjust methods and procedures to make them more effective and efficient
Serve as resource person and provide technical support for complex operational issues
Help evaluate training needs and identify and validate training approaches, tools and content
Carry out specialized technical studies, research and analysis
Submit solutions and action plans
Roll out and maintain software and manual and automated processes
Train users
Prepare technical notes to enhance the skills and knowledge of team members

Requirements

What you’ll need

No specific requirements listed.

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process AnalysisTechnical ResearchProblem SolvingTraining EvaluationSoftware Maintenance

Soft Skills

CommunicationCollaborationResource Management