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Team Leader, Management Support
DesjardinsTeam Leader providing management support, coordinating technical activities, and fostering employee engagement at Desjardins Ontario Credit Union. Leading team efforts to achieve performance and quality targets.
About the role
Key responsibilities & impact- Provide management support for the team
- Coordinate your unit’s technical activities, action plans and initiatives
- Coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress
- Support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued
- Solve technical problems and help develop and improve technical methods and procedures
- Serve as technical collaborator for your unit and practitioners
- Help determine your unit’s service offer and ensure your projects and activities are planned and executed
- Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
- Help develop training and skills development strategies and action plans for team members
- Help resolve complaints and problems in accordance with the organization’s practices
- Play a non-decision-making role in hiring, performance management, discipline, and skills development
- Manage the budget
Requirements
What you’ll need- General college diploma in a related field
- A minimum of two years of relevant experience
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project PlanningTechnical Method DevelopmentPerformance ManagementSkills Development StrategiesAction Plan Coordination
Soft Skills
CoachingEmployee EngagementConflict ResolutionMotivational Leadership
Certifications
General College Diploma