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Group Service Representative
DesjardinsGroup Service Representative managing group insurance plans and client relationships in Toronto. Supporting clients and handling group needs along with maintaining service quality standards.
About the role
Key responsibilities & impact- Handle groups greater than 50 employees
- Support assigned clients in terms of managing and administrating group insurance plans
- Establish and maintain client relationships by identifying current or potential needs and promoting client retention
- Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction
- Analyze and respond to clients needs, process requests and ensure required follow ups
- Collect, organize and analyze information when adding or modifying plans
- Present to clients and attend client meetings
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of three years of relevant experience in group insurance
- Intermediate experience handling large groups with 50+ members
- Intermediate experience with hospitals or public sector
- GBA/CEBS designation
- Knowledge of Group Insurance Benefits
- Knowledge of distribution network
- Must have a valid G driver's license and access to a vehicle
- Available for travel in the GTA area and surrounding area
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
group insuranceclient relationship managementneeds analysisplan modificationinformation organizationclient presentationstakeholder advising
Soft Skills
client retentioncommunicationinterpersonal skillsanalytical skillsorganizational skills
Certifications
GBACEBS