Communications Advisor

Desjardins

. Develop the caisse's annual communication activities plan based on the allocated budget.

Posted 5/8/2026full-timeQuébec • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop the caisse's annual communication activities plan based on the allocated budget.
Provide recommendations to managers regarding strategies and communication activities targeting various clienteles, community organizations, officers and employees in order to meet their needs for visibility and raise their appeal.
Assist managers in carrying out these activities.
Advise managers in developing, improving and implementing communications solutions, programs and tools.
Assist in developing, monitoring and implementing the communications action plan (internal and external), in line with Desjardins Group's targeted results and strategic orientations.
Maintain the caisse's and Desjardins Group's positive image by identifying potential risk and inform the caisse's general management and the various partners involved.
Monitor activities related to service quality for members and customers (e.g. surveys, processing complaints).
Receive, assess, and recommend sponsorship requests, donations and subscriptions and perform ensuing follow-up activities regarding the level of funding granted.
Assist the manager in negotiating sponsorship, donation, and subscription agreements.
Assist in producing the caisse's social responsibility report.
Oversee the organization of various caisse events, including logistics and the writing of speeches (e.g. annual general meetings, special meetings) and produce the annual report.
Analyze, select and ensure the quality of communication vehicles intended for members and customers (e.g. letters, mass mailings).
Produce and disseminate a variety of information (e.g. intended for local newspapers as well as internal communications).
Support caisse representatives in maintaining business relationships with various clienteles and community organizations.
Assist with organizing events for customers and community organizations (e.g. information sessions, conferences, school caisse activities).
Moderate social media communities: draft informational content for publication (e.g. advertising, video) and ensure the overall relevance and coherence of comments and interactions.
Identify needs and perform follow-up activities regarding ad placement mandates in collaboration with the various involved partners.
Follow up on Desjardins Group merchandising proposals (e.g. ordering promotional material for all caisse sites, posters).

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of two years of relevant experience
Knowledge of French is required
Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of external environment
Excellent knowledge of French spelling and grammar
Knowledge of communication and advertising methods, techniques and tools
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
Knowledge of service standards
Knowledge of the democratic structure of the caisses and the Desjardins network

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communication activities planningcommunication solutions developmentevent organizationsocial media moderationadvertising methodsservice quality monitoringsponsorship negotiationreport productionFrench language proficiencyknowledge of financial services cooperatives

Soft Skills

strategic thinkingrecommendation skillsinterpersonal skillsorganizational skillsanalytical skillsproblem-solvingcollaborationcustomer service orientationattention to detailcreativity

Certifications

Bachelor's degree in a related field