Manager

• Oversee a team of claims advisors focused on proactive, positive communications to promote recovery from accident-related impairments
• Make quality decisions, optimize work processes, and contribute to the organization’s strategic plan
• Manage a portion of operations activities and ensure member/client satisfaction
• Develop talent and drive results; manage people and performance
• Support the immediate supervisor with work organization and operational planning for the team
• Develop, implement, and track the team’s action plan, ensuring alignment with strategic orientations in a performance management context
• Establish management and communication practices supporting change management, talent attraction and retention, skills development, employee engagement, and diversity
• Define and ensure implementation of team service activities to maximize business results and member/client satisfaction
• Support the administrative team’s action plan by managing individual and team performance
• Model and promote Desjardins behaviours, cooperative values, and a member-client culture
• Focus on indemnity accuracy and continuously improve results and outcomes under your responsibility

Section Manager, Accident Benefits

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RFP Associate Manager

Product Manager, Client Billing and Cross-Functional Solutions