Account Manager – Commercial Market

Desjardins

Account Manager developing and maintaining strategic business relationships at Desjardins Ontario Credit Union. Promoting financial products and ensuring client satisfaction in the commercial sector.

Posted 4/11/2026full-timeSudbury • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.
Act as an account manager by serving as a key intermediary between the business centre and members and clients.
Ensure proper usage and updating of, as well as satisfaction with the products and services offered.
Analyze sources of dissatisfaction and recommend potential solutions.
Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering.
Negotiate applicable conditions with members and clients.
Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.
Execute various promotional activities as part of the centre's business operations.
Participate in targeted public relations activities and participate actively in the business community.
Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.
Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services.
Provide sound and prudent risk management for all portfolios under their responsibility.

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

business relationship managementclient needs analysisnegotiationproblem-solvingstrategic planningrisk managementcustomer satisfactioncommunicationpublic relationsbusiness development

Certifications

Bachelor's degree