Account Manager, Small Businesses
Desjardins
full-time
Posted on:
Location Type: Hybrid
Location: Sudbury • Canada
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About the role
- Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.
- Act as an account manager by serving as a key intermediary between the business centre and members and clients.
- Ensure proper usage and updating of, as well as satisfaction with the products and services offered.
- Analyze sources of dissatisfaction and recommend potential solutions.
- Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering.
- Negotiate applicable conditions with members and clients.
- Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
- Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.
- Execute various promotional activities as part of the centre's business operations.
- Participate in targeted public relations activities and participate actively in the business community.
- Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.
- Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services.
- Provide sound and prudent risk management for all portfolios under their responsibility.
Requirements
- Bachelor's degree in a related field
- A minimum of two years of relevant experience
- Must be fluent in English due to the nature of the duties or work tools, or because the position involves interactions with English-speaking partners, members and/or clients
- Knowledge of the latest financial, economic, policy and legislative developments
- Ability to perform analyses of the market and the business centre external environment
- Ability to perform financial analysis
- Knowledge of the characteristics and credit risk inherent to major commercial, industrial and institutional markets
- Knowledge of loan and guarantee contracts
- Knowledge of products and services for businesses, including those offered by caisses, components and Desjardins distribution networks, as well as those of the competition
- Knowledge of financing and credit management practices related to businesses
- Knowledge of policies, legislation and standards governing the products and services offered by the business centre
- Knowledge of business credit authorization, monitoring, collection and recovery practices
- Knowledge of Desjardins business processes
- Understanding of the referral process
- Familiarity with government business assistance programs
- Strong networking skills
- Strong sales skills
- Knowledge of service standards
- Understanding of cooperative and cooperative network values, rules and operations
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysismarket analysiscredit risk assessmentloan contractsguarantee contractsfinancing practicescredit managementbusiness credit authorizationcollection practicesrecovery practices
Soft Skills
networkingsalesclient relationship managementproblem-solvingnegotiationcommunicationcustomer satisfactionbusiness developmentpublic relationsattention to detail
Certifications
Bachelor's degree