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Operations Support Agent
Desjardins. Process and reconcile various reports and requests for all caisse sectors .
About the role
Key responsibilities & impact- Process and reconcile various reports and requests for all caisse sectors
- Perform required follow-up activities with members and customers
- Input, validate, and save various data in the system
- Carry out liaison activities with relevant Desjardins components
- Process transaction notices and carry out ensuing activities and follow-up with members and customers
- Perform search requests; organize and produce requested information
- Carry out filing and document management activities
- Take transactional, convenience and informational calls from the AccèsD Contact Centre
- Propose customized and sustainable solutions and ensure the satisfaction of members and customers
- Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards
- Maintain the security of transactions and operations
Requirements
What you’ll need- High school diplomas in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
- Knowledge of integrating data into systems
- Knowledge of security measures, legal framework and internal controls
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
- Knowledge of service standards
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data validationdocument managementreport processingtransaction processingdata integrationcustomer follow-upfilinginformation organizationquality standards adherencesecurity measures
Soft Skills
customer satisfactioncommunicationtimelinessproblem-solvingliaison activities
Certifications
high school diploma