Desjardins

Operations Support Agent

Desjardins

full-time

Posted on:

Location Type: Hybrid

Location: Saint-Lin-Laurentides • Canada

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About the role

  • Process and reconcile various reports and requests for all caisse sectors
  • Perform required follow-up activities with members and customers
  • Input, validate, and save various data in the system
  • Carry out liaison activities with relevant Desjardins components
  • Process transaction notices and carry out ensuing activities and follow-up with members and customers
  • Perform search requests; organize and produce requested information
  • Carry out filing and document management activities
  • Take transactional, convenience and informational calls from the AccèsD Contact Centre
  • Propose customized and sustainable solutions and ensure the satisfaction of members and customers
  • Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards
  • Maintain the security of transactions and operations

Requirements

  • High school diplomas in a related field
  • A minimum of two years of relevant experience
  • Knowledge of French is required
  • Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
  • Knowledge of integrating data into systems
  • Knowledge of security measures, legal framework and internal controls
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
  • Knowledge of service standards
Benefits
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data validationdocument managementreport processingtransaction processingdata integrationcustomer follow-upfilinginformation organizationquality standards adherencesecurity measures
Soft Skills
customer satisfactioncommunicationtimelinessproblem-solvingliaison activities
Certifications
high school diploma