Manager, Client Relations Centre
Desjardins
full-time
Posted on:
Location Type: Hybrid
Location: Granby • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the immediate supervisor by helping with work organization, operational planning and special initiatives
- Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations and other administrative units
- Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity
- Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results and ensure member and client satisfaction
- Support the administrative unit’s action plan by successfully managing individual and team performance
- Continuously improve the management of processes under your responsibility
- Promote Desjardins Group’s cooperative values
- Represent the organization and conduct business intelligence
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Knowledge of French is required
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
work organizationoperational planningchange managementtalent attractionretentionskills developmentemployee engagementdiversityperformance managementbusiness intelligence
Certifications
Bachelor's degree