Technical Support Agent
Desjardins
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Perform MIC platform administration activities (e.g., server shutdown and start-up, verify automatic system operations, manage access groups, perform maintenance on the backup unit, and recover files)
- Perform basic network activities (e.g., reset passwords, configure new users, carry out regular maintenance procedures)
- Manage computer equipment and technological systems (e.g., desktops and laptops, printers, telephone systems, office phones, cell phones, and alarm systems)
- Produce and transmit reports on issues encountered and perform follow-up activities
- Compile various statistics and other data on compliance with service standards
- Inform the Help Desk Services team of required changes to computer equipment, as needed
- Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- Knowledge of French is required
- Sound decision quality
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- Four weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MIC platform administrationnetwork activitiesserver managementsystem operationsbackup unit maintenancefile recoverycomputer equipment managementtechnological systems maintenancereport generationdata compilation
Soft skills
decision qualitysituational adaptability
Certifications
college diploma