Collections

• Maintain lasting, personal business relationships with key clients to promote services
• Manage accounts by acting as the liaison between clients and the organization, ensuring clients have the products and services they need, are using them correctly, and are satisfied
• Recommend strategies and solutions to meet objectives, including sound risk management, portfolio profitability, and improved business relationships
• Identify and analyze member/client needs; develop customized solutions; prepare integrated service proposals that balance client satisfaction, profitability and risk; and negotiate terms
• Identify business opportunities that could add competitive value to existing products and services
• Take an active role in public relations activities and maintain a presence in the business community.

Director of Accounts, Recovery and Collections (FCDQ)

Collections Specialist