Advisor, Member Sales and Service

Desjardins

Desjardins member/client sales advisor serving Lévis members and clients. Advising on specialized products, selling tailored solutions, and maintaining service quality in a hybrid role.

Posted 9/10/2026full-timeLévis • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to analyze client needs to provide personalized solutions. Proficient in building and maintaining business relationships while ensuring client satisfaction and service quality.

Highest-signal resume keywords

Customer ServiceClient Relationship ManagementData AnalysisBilingual (French and English)Sales Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Action OrientedEffective CommunicationSituational AdaptabilityNimble LearningCustomer Focus

Certifications & Qualifications

College Diploma in Related Field

Industry Keywords

Client RetentionOperational RisksBusiness RelationshipsService QualitySpecialized Products and Services

About the role

Key responsibilities & impact

Establish an advisory relationship by identifying current and potential needs and supporting client retention
Advise members and clients on specialized products and services and ensure member/client satisfaction
Review client needs and compile and analyze data
Handle requests and follow up as needed
Assist members and clients, listen to their needs and propose personalized solutions
Help identify the unit’s operational risks and opportunities for improvement
Stay on top of the latest standards, products and services in the field
Solicit, develop and maintain business relationships with members and clients
Provide customer service and sell specialized products and services through multiple distribution channels based on member/client needs
Promote and sell products and services based on client needs and unit business objectives and strategies
Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures

Requirements

What you’ll need

College diploma in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Communicates effectively
Complexity
Customer Focus
Differences
Nimble learning
Situational adaptability
Tech savvy

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment