ITS Field Application Engineer
Derq
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Tech Stack
About the role
- Support on-site and remote deployment of our solutions across sensors, edge devices, and software platforms, including configuration, calibration, testing, and validation.
- Act as the technical point of contact during pilots, PoCs, and live implementations, owning technical execution end-to-end.
- Partner with the Project team to plan and run deployments: align scope, milestones, site readiness, risks, and action items, and provide clear status updates.
- Work closely with customers to understand technical requirements and site constraints, and translate them into deployment and integration steps.
- Troubleshoot hardware, software, and network issues in the field, lead root cause analysis, and drive resolution with Engineering and Product.
- Collaborate with Engineering, Product, and Project teams to share field learnings, collect requirements, and highlight gaps for improvement.
- Create and maintain technical documentation, installation guides, and field reports to support repeatable deployments.
- Train customer teams and internal stakeholders when required.
- Provide input to pre-sales and post-sales when needed (demos, technical scoping, and RFP/RFI technical support).
Requirements
- Must have experience in Intelligent Transportation Systems (ITS) (traffic management, smart mobility, road safety, or related deployments).
- 7+ years of experience in a Field Application Engineer, Systems Engineer, Solutions Engineer, or similar customer-facing technical role.
- Hands-on experience with field deployments: installing, configuring, and supporting hardware + software in real environments.
- Strong troubleshooting skills across hardware, software, and networking (IP networks, switches/routers, VPNs, basic firewall concepts).
- Comfortable working with edge devices and Linux-based systems, including reading logs and diagnosing issues.
- Ability to work directly with customers, understand site constraints, and translate needs into clear technical actions.
- Strong documentation habits (installation guides, field reports, runbooks).
- Willingness to travel and work on-site as needed ~ 50%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field deploymentshardware installationsoftware configurationtroubleshootingnetworkingLinux-based systemstechnical documentationroot cause analysisIP networksVPNs
Soft Skills
customer-facingcommunicationcollaborationproblem-solvingtrainingproject planningstatus reportingadaptabilityattention to detailtechnical scoping