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About the role
Key responsibilities & impact- Act as the technical voice of the customer within the company, ensuring their needs are prioritised and understood by Product and Engineering teams.
- Own the technical relationship for a portfolio of accounts, fostering long-term partnerships and ensuring high levels of customer satisfaction.
- Proactively identify technical bottlenecks or risks in the customer journey and develop strategic plans to resolve them.
- Translate complex customer business goals into technical roadmaps, ensuring our solutions scale with their growth.
- Establish and monitor key performance indicators (KPIs) and technical health metrics for your assigned accounts
Requirements
What you’ll need- Proven experience managing complex technical integrations and troubleshooting SaaS platform issues.
- Exceptional ability to explain technical concepts to non-technical stakeholders and executive leadership.
- Data-driven approach to identifying trends, measuring success, and reporting on account health.
- Ability to work cross-functionally with Sales, Support, and Product teams to drive customer success.
- Comfortable navigating ambiguity and evolving priorities in a fast-paced environment
Benefits
Comp & perks- Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)
- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
- Take paid parental leave to support you and your family
- Stay protected with Group Salary Continuance Insurance
- Access support through our Employee Assistance Program
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- Join our global working groups focused on collaboration, belonging and connection
- Get creative at our annual Hackathons
- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical integrationstroubleshootingSaaS platform issuesdata analysiskey performance indicatorstechnical health metricsstrategic planningcustomer journey mapping
Soft Skills
communicationcustomer relationship managementproblem-solvingcross-functional collaborationadaptabilitycustomer satisfaction focusstakeholder engagement