Deputy

Technical Account Manager

Deputy

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Act as the technical voice of the customer within the company, ensuring their needs are prioritised and understood by Product and Engineering teams.
  • Own the technical relationship for a portfolio of accounts, fostering long-term partnerships and ensuring high levels of customer satisfaction.
  • Proactively identify technical bottlenecks or risks in the customer journey and develop strategic plans to resolve them.
  • Translate complex customer business goals into technical roadmaps, ensuring our solutions scale with their growth.
  • Establish and monitor key performance indicators (KPIs) and technical health metrics for your assigned accounts

Requirements

  • Proven experience managing complex technical integrations and troubleshooting SaaS platform issues.
  • Exceptional ability to explain technical concepts to non-technical stakeholders and executive leadership.
  • Data-driven approach to identifying trends, measuring success, and reporting on account health.
  • Ability to work cross-functionally with Sales, Support, and Product teams to drive customer success.
  • Comfortable navigating ambiguity and evolving priorities in a fast-paced environment
Benefits
  • Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)
  • Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
  • Take paid parental leave to support you and your family
  • Stay protected with Group Salary Continuance Insurance
  • Access support through our Employee Assistance Program
  • Enjoy additional leave days — including study assistance, celebration days and volunteering
  • Join our global working groups focused on collaboration, belonging and connection
  • Get creative at our annual Hackathons
  • Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical integrationstroubleshootingSaaS platform issuesdata analysiskey performance indicatorstechnical health metricsstrategic planningcustomer journey mapping
Soft Skills
communicationcustomer relationship managementproblem-solvingcross-functional collaborationadaptabilitycustomer satisfaction focusstakeholder engagement